I came to know about these set of tools provided by comm100 which are open source and free of cost for any organization/business to use as customer service software. Following are the services which any business can use at comm100:

1. Live Chat Software
2. Email Tickets
3. Forum
4. Newsletter
5. Knowledge Base

All of these services are really useful to service your customer with their concerns, questions and problems. These are also very important for converting a prospect to your customer e.g. you can offer a prospect to live chat your operator who can help him to know more about your product/services.

I would like to focus more on Live chat software in this post because I liked it most and another reason is that similar services are paid services. I remember, that we used to pay considerable amount of money for these kind of software. I also liked that most of the management is web based and all the operators can also work from any workstation for Live chat. You can check complete list of features of Live chat but here I liked most:

1. Free of cost
2. Easy to start & setup, No installations(Web based).
3. Allows customizations
4. Clients available for Mobile clients like iPhone, Blackberry etc.

Before starting on using this for your business, you can also check set of screen shots provided by them. I will try to dig some more and will love to post more about other services.